1. How long will the delivery take?
It will take around 15 to 20 business days from Hong Kong, unless we have the items in Sydney.
2. Do you deliver overseas?
3. How much does the delivery cost?
At the moment. we offer FREE shipping to Australia (all orders) and New Zealand (with order value >NZD 99) addresses by air mail. You can also pay for Express shipping when you check out, and the cost depends on the weight of your order.
4. How do I redeem a discount code?
You can redeem the discount code in the shopping cart.
5. Who can shop online?
Online shopping is available to customers in Australia (NSW, QLD, ACT, NT, TAS, SA, WA and VIC) and New Zealand. You can browse and buy our wide range of building blocks products online.
6. Can you deliver to a PO Box?
7. My order hasn't arrived, what now?
If your order hasn't arrived, please contact Customer Support at firstname.lastname@example.org , and we will look into it for you.
8. Can I buy items online in New Zealand?
Buying items online is currently available for Australia and New Zealand through www.jekca.com.au .
9. Do you offer click and collect service?
No, but we provide free delivery service to your hands!.
10. Can I order from overseas and have the product delivered to an address in Australia?
Yes, you can order products from overseas on www.jekca.com.au but items can only be delivered to addresses in Australia or New Zealand.
11. I'm having trouble ordering online, can you help me?
If you're having trouble buying products online, contact Customer Support at email@example.com for assistance.